Managed services keep the platform running. Professional services is for the specific, one-off engineering work every deployment eventually needs: a custom report a stakeholder wants, a migration with edge cases, an integration that doesn't exist yet. Performed directly by our own technical team, not a partner network.
Recurring reports built to a specific stakeholder's format, or a one-off pull of historical telemetry and detection data for an audit or investigation.
Hands-on help moving a large or unusually-structured device inventory, group hierarchy or alert-routing setup from another tool or a previous deployment.
Webhook transforms, detection rules against a proprietary protocol, or a connector into an internal system that isn't on our standard integration list.
Structured sessions for a rolling-out team, from a basic operator walkthrough to advanced detection-tuning training for a SOC.
Every professional-services engagement is performed directly by our own technical team, the same engineers who build Linivo, not handed to a reseller or partner network. We're also adding to this list as customers request work that doesn't fit an existing category yet, so if what you need isn't listed above, ask.